Returns

Returns & Replacements

We get it. Things happen.

Sometimes your parcel goes through a rough ride (literally), your bottle leaks its guts in transit, or the courier shows up with zero chill and way too much attitude. Not cute. If anything’s broken, missing, messy, or just off, we’ve got your back.

Here's our vibe: If it's not right, we'll fix it

Whether it’s:

• A cracked bottle

• A damaged box

• A product that’s not working for your skin

• A courier who acted like he was doing you a favor (eye roll)

• Or literally anything that made your Kleen experience less than amazing

Just slide into our DMs on Instagram @getkleen and tell us what happened.
We'll get you a free replacement with no interrogation, no forms, and no drama.

30-Day Money-Back Guarantee

Not feeling it? Changed your mind? Skin didn’t love it?
We get it. Everyone’s skin is different.

That’s why we offer a 30-day money-back policy. If a product doesn’t work out for you, we’ll refund it. Just don’t ghost us. Drop a message and we’ll sort it out with kindness and care (and maybe a meme or two while we’re at it).

How to Reach Us:

• DM us on Instagram: @getkleen

• Send a pic if it’s a packaging issue (we need proof for the courier company)

• Mention your order number or your full name and phone number if you forgot

• Our team replies within 24 to 48 hours, and usually with emojis

We don’t just make things look good. We make things right.
You trusted us with your body, your skin, your glow. We take that seriously. (But not too seriously, because we're still fun like that.)

Let us take care of it for you. That’s what Kleen is all about.